Privacy Policy

At JCH Global Operations ("JCH", "we", "us"), we are committed to protecting the data of our B2B clients and their workforce. This Privacy Policy outlines how we process data when you use our Facility Management Platform.

1. Data Processor vs. Data Controller

JCH acts primarily as a Data Processor. Our clients (Property Management Agencies) act as the Data Controllers. We process personnel data (names, email addresses, geo-location) solely on the instructions of our clients to fulfill service contracts (e.g., assigning shifts, verifying facility access).

2. Information We Collect

• Account Information: Business email addresses, company details, and billing information required to set up the Enterprise Workspace.
• Operational Data: GPS coordinates of staff during active shifts (for clock-in/clock-out verification), photos uploaded to maintenance tickets, and access logs.
• Technical Data: IP addresses, browser types, and device IDs used to access the platform, for security and fraud prevention.

3. How We Use Information

We use data exclusively to:

• Provide the Service (dispatching tasks, sending access codes).
• Ensure security (detecting unauthorized logins).
• Comply with legal obligations (tax records, audit trails).

We do not sell data to third parties or data brokers.

4. Data Retention

We retain operational logs for 7 years as required by standard business auditing practices and liability insurance requirements for the real estate sector. Following this period, data is securely deleted or anonymized.

5. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you have the right to access, correct, or delete your personal data. B2B clients can manage most data directly within the Dashboard. For specific Data Subject Requests, please contact our Data Protection Officer at privacy@thejeancladhousewife.com.